Returns and Exchanges

This policy only applies to items purchased directly from this website and our eBay Store. Sherpa accepts returns for 80 days from purchase date.

Please include a note with your return explaining whether you would like a refund or to exchange for another item so our warehouse staff can process this ASAP. If there is no note we will automatically refund you.

Sherpa is committed to customer satisfaction. Should you change your mind, not receive the correct product or perhaps ordered the wrong size we will happily exchange or refund your purchase providing:

  • The items are returned within 80 days of purchase with the original receipt or proof of purchase.
  • Items are in original condition as received, with all labels/tickets attached
  • Garments must not have been worn or used (except for trying on) 
  • Tech items (including Garmin & Coros GPS) must be in original packaging with box sealed*

*Please note most tech items come sealed with a sticker or firm closure. Items can not be returned once this seal is broken. 

We have partnered with Australia Post to provide a more seemless returns process for our customers with the Australia Post Easy Returns Portal.

If you have any questions about your return contact us on (02) 9651 7822 or email us at

Frequently asked Questions: 

Of course! You can return your order for a refund or exchange for another size or product at our shop in Dural. Please bring along your order invoice and ensure the item(s) are eligible for return based on our returns policy above. 

Customers are responsible for the return postage except for warranty claims. Sherpa will pay for postage of the delivery of your new size or exchanged item.

Contact Sherpa on 02 9651 7822 or

Contact Sherpa on 02 9651 7822 or

Contact Sherpa on 02 9651 7822 or Sherpa will meet all costs of replacing the item for all valid warranty claims or refund the purchase price. 

The Sherpa team is standing by to answer any questions. Contact us today! We’d love to hear from you.

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