Each email you receive from us has an “unsubscribe” link at the bottom of the email that will remove you from our email list when clicked. You can also email us at firstname.lastname@example.org asking to be removed from our mailing list.
Occasionally things go wrong. If, within three years of the date of purchase, you think that a fault has occurred with the product due to faulty workmanship rather than general wear and tear then please email us at email@example.com with the heading Faulty Product and include the following information:
- The original receipt/invoice number or proof of purchase (we may be able to help with this if you cannot locate a proof of purchase)
- The product including colour and size (if relevant)
- The nature of the fault
- Images showing the fault (if possible)
- Your contact details (name, email address and physical address)
Sherpa will then contact you within two business days.
PLEASE NOTE THAT THIS ONLY APPLIES TO ITEMS PURCHASED VIA THIS WEBSITE. OTHERWISE CONTACT THE RETAILER YOU PURCHASED THE ITEM FROM.
Yes, however, signing up means a much quicker checkout for future purchases as your name and address details are stored. You will also receive future special offers by joining our mailing list.
PLEASE NOTE THAT THIS POLICY ONLY APPLIES TO GARMENTS PURCHASED THROUGH THIS WEBSITE, OUR EBAY STORE AND OUR LISTINGS ON AMAZON.COM.AU.
Sherpa is committed to customer satisfaction. Should you change your mind, not receive the correct product or perhaps ordered the wrong size we will happily exchange or refund your purchase providing:
- The items are returned within 80 days of purchase with the original receipt or proof of purchase.
- Items are in original condition as received, with all labels/tickets attached.
- Garments must not have been worn.
Please refer to our Returns page for more information.
Yes. 99% of orders are shipped with Australia Posts’s eParcel. You will receive email and/or SMS tracking advice from Australia Post. Please see the Shipping page for estimated delivery times. If you think your delivery has been delayed beyond expected delivery times feel free to contact Sherpa.
Standard deliveries within Australia will take 1-4 business days.
Overseas deliveries will take 7-12 days.
All orders are shipped from Dural (NSW, 2158).
Most orders are dispatched the day they are received (except on weekends and public holidays) and all are dispatched within one business day.
Within Australia orders under $75 are charged a flat rate of $10.00 and orders of $75 or more receive FREE shipping. Express Shipping is available within Australia for an additional fee of $15.
Shipping overseas will be charged at cost based of our Australia Post International rates.