Occasionally things go wrong. If, within three years of the date of purchase, you think that a fault has occurred with the product due to faulty workmanship rather than general wear and tear then please email us at firstname.lastname@example.org with the heading Faulty Product and include the following information:
- The original receipt/invoice number or proof of purchase (we may be able to help with this if you cannot locate a proof of purchase)
- The product including colour and size (if relevant)
- The nature of the fault
- Images showing the fault (if possible)
- Your contact details (name, email address and physical address)
Sherpa will then contact you within two business days.
PLEASE NOTE THAT THIS ONLY APPLIES TO ITEMS PURCHASED VIA THIS WEBSITE. OTHERWISE CONTACT THE RETAILER YOU PURCHASED THE ITEM FROM.